Outsourcing has been trending for years, and the stats indicate that the trend is not going to vanish anytime soon. In 2018, according to Fortunly, the outsourced market reached $85.6 billion. Further, it reported that businesses are likely to spend around $75.2 billion on outsourcing security this year.
A report from Global Industry Analytics has predicted that the outsourcing market will hit the $220 billion mark in 2020. Perhaps, you have outsourced an isolated IT function of your business or might have plans to do so for various reasons.
While the outsourcing market is huge and spread worldwide, in this post, we will look at the reasons for outsourcing your IT function with a US-based company.
Outsourcing: The Advantages
Before digging out the pros of working with the US IT outsource, let’s recall the general benefits of outsourcing.
- More than 300,000 jobs are outsourced in the US each year, with IT function having a big share. This allows the businesses to focus on their core operations and develop with high-quality at lower rates.
- Not to mention, cost-saving is another top reason for IT outsourcing. In the survey conducted by Fortunly, almost 45% of the companies which outsourced IT functions cited cost-saving as the reason.
- 46% of the companies, according to the same report, say that outsourcing allows access to the world IT experts. With IT sourcing, you get access to a large talent pool, and you can find IT experts for your needs.
- Outsourcing your IT services minimize the risk connected to IT specialists’ turnover. Employment contracts can be time-consuming and tiring. However, for outsourcing your IT sectors, you only have to sign a B2B contract. Thus, you have limited organizational liability.
- IT outsourcing allows you to meet strict deadlines. From skills to the workforce, outsource companies handle your tasks efficiently. When you have the services of experts, your product delivery cycle also improves.
Perhaps you think that if all IT Outsource companies offer these benefits, then why should you work with a US-based company. Here are some reasons that will answer your question.
No Language Barriers
Language barriers might not seem like a big issue, but they can cost you a fortune when you are dealing with matters as sensitive as outsourced IT functions.
When you hire an outsourced team to provide you with IT support, you are making them a part of your company in a way. You have to communicate with them on different occasions to sort things out.
Language barriers are a huge problem, as is evident from a survey that shows miscommunication can lead to inefficiencies. However, that will not be the case when you outsource your IT function with a US company.
Reduced Risks of Data Breaches
Data security is a major concern for companies when they outsource a department or a task. Back in 2013, 63% of data breaches were a result of bad IT outsourcing decisions. It is natural to be conscious about the confidentiality of your project, service, or product.
However, working with a US-based Outsourcing company will provide you some relief. You may add some clause in your contract for preventing a breach of sensitive data. Also, you can add a penalty cause for handling the security risks.
The US outsourcing companies know the legal system, and they will be extra cautious with handling your data as compared to any other global outsourcing company. In case of a security lapse, it will be easier for you to continue with the legal proceedings.
More Reliability Due to Time Zones
When you outsource your IT operations to a company located on the other side of the world, you have to factor in the difference in times zones. They work when you are sleeping, and you work when they are sleeping.
Even if they provide 24-hour services, you can’t keep your operations running round the clock. One must not forget that a lot of businesses outsourcing their IT functions are small and midsized. A survey from Clutch reports that 37% of small businesses outsource their IT services and accounting tasks. They do not usually have their operations running 24 hours a day.
On the other hand, you could benefit a lot by outsourcing to a company within the US. They work within your time zones. So, when you need an instant answer to something, you can just call and get that answer instantly. If you need certain processed expedited, you can communicate that immediately.
Security of Intellectual Property (IP)
Another challenge with outsourcing is the possession of your IP. While you may have some points written down in the offshoring or outsourcing contract for the protection of your IP, it is not 100% risk-free.
You don’t know if the company would protect your property. When working with an American Outsource company, you can monitor or keep track of the work and prevent such inconvenience.
You Don’t Lose Control
Outsourcing the entire department or some IT tasks may result in a loss of granular control. This is when outsourcing becomes problematic -especially when the trusted company is based in another region. While you may provide a set of guidelines, but you cannot monitor the implementation of your directions since the team is off-site.
Now think this way. When you hire a US-based outsourcing company for your IT function, not only can you provide them the details, but also monitor the proceedings. Sometimes, the contractors do not meet the deadlines, and you can do nothing much than sitting back and waiting.
When your IT Outsourcing company is based in the same region, you can easily make them accountable. You may not have to face any delays for any reason what-so-ever.
Final Thoughts
Statistics from trusted sources show that outsourcing is an evolving trend worldwide. IT sector has a big share in the global outsource market. Not only large networks, but many small businesses are also outsourcing their IT functions. While you may outsource your IT service with any trusted company, choosing an outsourcing company based in the US has its own set of advantages. So, make sure to make a wise decision for your company.